Videy Inc. provides subscription-based access to digital content published by independent content creators. Upon confirmation of payment, the subscriber gains immediate access to the content offered under the selected plan. Because the service is a digital product that begins execution the moment access is granted, it is not capable of return in the way a physical good would be.

1. General policy

All purchases made on Videy Inc. are final. We do not offer refunds for subscription payments already processed, except where required by applicable law in the subscriber's jurisdiction.

2. Cancellation of automatic renewal

Subscribers may cancel the automatic renewal of their subscription at any time through the account settings or by contacting support. Cancellation stops future billing but does not refund the period already paid. Access remains active until the end of the current billing cycle.

3. Consent to recurring billing

Before any recurring charge is authorized, the subscriber is presented with the billing terms separately from the general Terms of Service and must provide affirmative, express consent by checking a dedicated confirmation box. This consent covers the subscription amount, the billing frequency, and the automatic renewal feature, and is obtained before the first charge and before any subsequent price change takes effect.

4. Exceptional circumstances

Requests involving a duplicate charge, a confirmed technical failure that prevented all access to the purchased content, or a transaction the account holder did not authorize will be reviewed individually by our support team upon submission of supporting evidence. Subscribers are strongly encouraged to contact support before disputing a charge with their card issuer, since most billing concerns can be resolved directly and faster through this channel.

5. Chargebacks

Any dispute filed with a card issuer or payment provider without prior contact with Videy Inc. support will result in the immediate suspension of the associated account, pending review, and may lead to a permanent ban from the platform in accordance with our Terms of Service.

6. Billing identification

Charges from Videy Inc. appear on the cardholder's statement under a clear descriptor that identifies the transaction and includes a support contact reference, allowing subscribers to recognize the charge and reach us directly before initiating a dispute.

7. Contact

Questions regarding billing, cancellation, or refund eligibility can be directed to our support team through the official contact channel listed in our Terms of Service or by email [email protected]